Payment & Refund Policy

1. Payments

• All prices are in Indian Rupees (₹) and are shown before you pay.
• Payments are processed by Razorpay (UPI, cards, net banking). We never see or store your card or bank details.
• Access is given as soon as your payment is confirmed. You receive a payment confirmation from Razorpay.

2. The Foundation Program

The Foundation Program fee is ₹9,999 (one-time payment). When you join, you get:

1. Stage 1, courses and certificate: access to every course on ITOC Academy, including courses added later, for as long as your Foundation Program enrolment remains active, and study materials for the one course you choose.
2. Stage 2, quizzes and mentorship: four one-attempt quizzes with a certificate of your score, then an industry mentor, Google Meet sessions, and tasks and assignments on ITOC Academy, for the course you chose.
3. Stage 3, mentor work and your professional profile: assignments and mini projects with your mentor, then an ATS-friendly resume, a portfolio website, an optimised LinkedIn profile and LinkedIn posts, prepared by the ITOC Global team.
4. Stage 4, soft skills and interview readiness: courses in English communication, aptitude and reasoning, and interview preparation.
5. Stage 5, three mock interviews: two with the ITOC Global team and one with your mentor, each with ratings and feedback, and a complete report.
6. Stage 6, jobs and real interviews: applying to openings on our job portal and attending interviews, with the ITOC Global team following your progress.

Stage 2 opens automatically once you have the certificate for the course you chose. After that, you move to Stage 3 once your quizzes are done and you have a mentor, and the ITOC Global team or your progress opens each stage when you are ready, so how quickly you move through the program depends on your own progress.

3. No placement guarantee

We do not promise or guarantee that you will be placed, get a job offer, or receive any particular salary after paying. Interview and hiring decisions are made by employers. The Foundation Program gives you training, guidance, practice and opportunities; the result depends on your own effort and on each employer's decision.

4. The 50% fee-back (conditional)

We will consider refunding 50% of the Foundation Program fee you actually paid only if all of the following are true:

1. You completed our courses: every course the ITOC Global team assigns for your target role in the program, with all lessons finished and every final quiz passed on ITOC Academy.
2. You finished your mock interviews and reached Stage 6.
3. You consistently applied to jobs posted on our jobs portal: throughout the year, you applied through ITOC Academy to the openings that match your profile. We check this from the applications recorded on the portal.
4. You were not placed: you did not get a job or a paid internship during that year.
5. One full year has passed since the date you reached Stage 6, and you ask for the refund after that date. The date is shown on your program page.

If any condition is not met, no fee-back is due. There is no partial fee-back for meeting only some of the conditions.

How to ask for the fee-back

1. After one year from the date you reached Stage 6, email info@itocacademy.com from your registered email address, with the subject “Foundation Program fee-back”.
2. We check your course completion, mock interviews and job applications from our records, and may ask you for details.
3. We reply with our decision within 30 days. If it is approved, we ask for your UPI ID or bank account details and send the amount there within 7–10 working days. We will never ask for your OTP, PIN or password.

Once the fee-back is paid, your Foundation Program enrolment ends, along with access to the courses it unlocked.

5. Other Foundation Program refunds

Apart from the fee-back above, the Foundation Program fee is non-refundable once your access has been given, including if you stop using the platform, don't attend sessions, or close your account.

6. Individual course purchases

A course bought on its own gives you access to that course. Because the full course is available immediately after payment, individual course purchases are non-refundable, except in the cases in section 7.

7. Payment problems

• Charged twice, or charged without getting access: email us with your payment details within 7 days. We will give you access or refund the extra amount in full to your original payment method within 7–10 working days.
• Payment failed but money was deducted: failed payments are usually reversed by your bank automatically within 5–7 working days. If not, email us with the details.

8. Changes

We may update this policy. The version shown when you paid applies to that payment. Questions? Email info@itocacademy.com or see our Contact page. These terms are part of our Terms of Use.